At Silverscope, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward and fair return policy to ensure a smooth shopping experience.
You have 30 calendar days from the date of delivery to initiate a return or exchange.
To be eligible for a return, items must be:
In their original condition, unused, unworn, and unaltered.
Returned with all original packaging, certificates, and tags intact.
Not customized or personalized, unless the product is defective.
Please contact our customer service team to start the return process.
We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your items back.
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a tracked and insured shipping method to avoid loss during transit.
Once we receive and inspect the returned item(s), we will process your refund within 7 business days.
Refunds will be issued using the original payment method.
If you wish to exchange an item, please contact us first to verify availability and process the exchange.
The following are not eligible for return or refund:
Gift cards.
Customized or personalized jewelry.
Items damaged due to misuse or improper care.
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos.
We will arrange for a replacement or full refund at no additional cost to you.
Email: [email protected]
Phone: +1 (307) 555-3457
Address: 321 Teton Pass Rd, Jackson, WY 83001, USA
